RSA 266-A:16 Complaints; Hearings.

I. The department may investigate, upon complaint or on its own initiative, or hold a hearing, after notice, to determine the appropriateness for any common carrier or carrier by motor vehicle transporting persons between points in this state of:
(a) Any filed or proposed rate, fare or charge; or
(b) Any carrier regulation or practice affecting a rate, fare or charge.
II. If the department finds that any rate, fare or charge is unjust, unreasonable, unlawful or unjustly discriminatory or unduly preferential or prejudicial, the department may order:
(a) A new rate, fare or charge, including maximum or minimum amounts; or
(b) A new regulation or practice to be followed by the carrier.
III. The department shall, after hearing, upon complaint or on it