RSA 400-A:15-e Consumer Services Program.

I. The commissioner shall maintain a program to investigate complaints and respond to inquiries received, and, when warranted, refer matters for enforcement, further investigation, or examination against insurers, producers, or any other entity subject to the regulatory authority of the commissioner. The program shall include, but not be limited to, the following:
(a) A toll-free telephone number dedicated to the handling of complaints and inquiries.
(b) A standardized complaint form designed to assure that complaints will be properly registered and tracked.
(c) Maintenance of a comprehensive database of complaints and inquiries adequate to promote efficient case handling and to allow department analysts to discern potential issues with regulated entities and marke