RSA 53-C:3-e Recording of Subscriber Complaints.
Title: III - TOWNS, CITIES, VILLAGE DISTRICTS, AND UNINCORPORATED PLACES
Chapter: 53-C - FRANCHISING AND REGULATION OF CABLE TELEVISION SYSTEMS BY CITIES AND TOWNS
I. Every cable television system operator shall keep a record or log of all written complaints received regarding quality of service, equipment malfunctions, billing procedure, employee relations with customers and similar matters. Such records shall be maintained for a period of 2 years.
II. Such record shall contain the following information for each complaint received:
(a) Date, time, nature of complaint;
(b) Name, address, telephone number of complainant;
(c) Investigation of complaint;
(d) Manner and time of resolution of complaint; and
(e) If the complaint regards equipment malfunction or the quality of reception, a report indicating corrective steps taken, with the nature of the problem stated. Every cable television system operator shall m